WARRANTY SERVICE
Call Center
Currently we operate two technology centers for answering the calls and providing
tech support: one in Fairfield, NJ and the other in Manila, Philippines.
By dedicating global call centers for round-the-clock service,
we ensure that we are available for your service 24/7/365.
Furthermore, all the call agents and tech support engineers
in Philippines are college educated and passionate on the quality of the service.
Therefore, both technology centers in US and Philippines enable us
to offer our clients the highest quality of customer care, at the same time.
Field Service
We have 10+ years of experience providing st-home service for home appliances.
We work with customers and technicians to provide the assistance you need, whether it's on-call trobleshooting, dispatching technicians, or supplying parts.
Our network covers the continental United States, Alaska, Hawaii.
Parts Depot
\We have 60,000 square foot warehouse located in Fairfield, NJ.
that are used for parts depot in the same building with the technology center in Fairfield, NJ,
which can make prompt repond to any service requests within minimal competitive turnaround time. We work with our Fairfield call center to dispatc parts quickly.
One third of US can be reached from the warehouse within one-day drive coverage.
Our state-of-the-art customized parts management software enables all the transactions
to be processed on the automatic scanning system,
which minimizes the possibility of the human error and maintain the real-time status
of the inventory and parts in transit.
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